“Yesterday’s failures are today’s seeds.” – Martha McCormick

I Con Do It!

For the past 6 months and for the next 200 months, I plan on uncovering as much information as I possibly can about the abyss of the iTunes store and app marketplace. There is seemingly no clear path to success the way there is on the web (yet) and I am going to continue to experiment until I find out what the hell is going on. This latest project was designed to see what the delta on an icon and screenshots were for downloads and conversion rates.

Quick Background

I built the Oscar app using the exact same gaming engine as Alpha Combat but with a completely new look and feel. Cartooney, retro, and simple – but used virtually the same meta description (not keywords). It’s actually a lot of fun to play and I thought for sure it would get me some good downloads and revenue. I did none of the external marketing I did for Alpha Combat, including a dedicated website, YouTube video, paid reviews on app review sites, and a handful of other things.

The app launched as a free app and I was giddy to see how it performed. Take a look:

Um – yeah, not that great. Like – horrible actually. So, instead of getting down, I made a list of what could possibly be causing such an epic failure which what is seemingly a fun spin on a winning business model. Things that could cause this problem, controlling for the Alpha Combat elements:

1. Icon
2. Screen shots (essentially the graphics)
3. Keywords
4. Name
5. External marketing

The keywords and name change would require a deletion of the app and the external marketing is much larger test than what I was willing to put in, so the obvious answer was to update the icon and screen shots.

Make Me Beautiful So People Love Me

I hired my go-to designer out of Eastern Europe to whip up some hot new graphics for me. I needed a new icon and screen shots. I sent him a bunch of examples, explicit instructions, and let him run with it for a week. Here’s what we came back with:

A definite improvement, at least for $150. I was stoked. Next step was to release an update with this new found aweseomeness and start booking tickets to Hong Kong for a long weekend celebration. Umm….yeah not quite. Here’s what happened when I released the update:

On that first day I took a big sigh of relief – finally! I was going to back in Alpha Combat world where the money poured like candy and the schnozberries tasted like schnozberries. The problem, however, is that this new improved conversion rate didn’t trickle down beyond those that already had the app. The new icon and screen shots were appealing to people who saw them, but no one was seeing them. Ugh.

Remember the Titans – Keywords Crush It In App Land

After a few weeks of depression and retro induced panic, I snapped out of it all and gave the app a serious audit. What is going on? Why does Alpha Combat bury this app on raw downloads and eyeballs? I was looking through my iTunes Connect dashboard and reviewing all the data I had put in for the Oscar app and had a jaw dropping moment – there was only one keyword there: “arcade”

Well, great. At least now I have a better idea of why this is not doing anything for me. So here’s what I did to get going on that.

I deleted the app from the app store (which is why you probably can’t find it if you’re searching right now) and erased all it’s data. I took the Xcode project and updated all the necessary data, graphics, GameCenter, and in-app purchase data to reflect a new binary upload. I changed the name to Alien Combat – Galactic Space Invasion for two reasons – keywords and the fact that it starts with the letter “A.” Then I added the following keywords (you’re allowed 100 characters):

alien invaders,space wars,space invaders,super laser,alien,atari,space ace,cows in space,mr space

Notice that all those keywords are HIGH VOLUME GAMES and not generic keywords. I have a theory that one of the biggest reasons why Alpha Combat is killing it is because I put in MetalStorm as the primary keyword – type that in to the app store search and you’ll see why I get so many downloads – the icon looks just like MetalStorm and I just ride all their marketing horsepower. Who knows if this is the truth, but you’ll see that in Alpha Combat, the second highest “Customers also bought” game is MetalStorm. Go figure.

Waiting Is The Hardest Part

Now I wait a week to see what this sort of update will do for the overall volume of the game. In summary, here are the biggest takeaways from this experiment:

1. Icons and screenshots INCREASE CONVERSION – a greater percentage of people that see the app will download the app
2. Icons and screenshots do NOTHING FOR INCREASING EYEBALLS – they do very little for getting more visits to your page and getting in front of people

So, this experiment is slowly turning into a question of how to get lots of people looking at the app, then converting them with awesome graphics. I’ll definitely report on this as the info comes in.

Don’t forget to sign up for the email newsletter to get the first look at the outcome of this experiment!

See ya!

Carter

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“Sell the steak, not the sizzle.” – Larry Ellison

Alpha Combat Updates

Don’t You Forget About Me

I mentioned in one of my previous posts that I would be telling everyone about my experience with updates. I had heard from multiple sources, developers and marketers alike, that updating your app is one of the best ways to put yourself on next level of downloads. Not only do you re-engage your user base, your app gets recycled in the midas touch-esque Apple feed.

I decided to give it a shot with Alpha Combat by providing a new icon (cleaned up design and retina compatible) and increased the value of my most lucrative in-app purchase. I wanted to find out a few things:

  1. How many people would update and are thus still interested in Alpha Combat?
  2. How does it translate into downloads and revenue?
  3. How does it affect rankings?

The short answer is – it was a BIG success. It’s almost as powerful as a free promotion in terms of revenue and skyrocketed the app on the charts.

How Updates Work

For anyone who doesn’t know how the update process it’s pretty simple: you create an updated version of your app in Xcode, change the .plist file to reflect your new version number (literally one line that changes to 1.1 or whatever), then head over to iTunes Connect and upload the new version with a description of what the new update features are. The new project gets put into the Review process which takes about a week, then gets approved. As a developer, you have control over the update being released automatically or if you want to release it on your own time.

When the update is released, the information is sent out to everyone who has your app and they have the option of downloading it. You know that little “1″ in the red circle on your app store icon? That’s the indicator that there are app updates ready to go. Your users either update the app or not. Thus, thus great update process is complete.

You’ll start to see numbers streaming into your iTunes Connect account (see image above) that show you how many people updated.

Alpha Combat’s Update Performance

REVENUE

How app updates affect revenue

SALES
How app updates affect sales
NUMBER OF UPDATES

Upgrade numbers for alpha combat

So, after you have a chance to digest those charts, you’ll see how updates affect app sales and revenue. The best news was the spike in revenue – it was almost comparable to the Openfeint Free App the of the Day promotion in terms of raw dollars from in-app purchases. Granted, the two of these are not mutually exclusive and the promotion probably still had some juice coming in when I lit off this update, but that’s marketing.

What’s even more interesting is that the sales spike wasn’t even close to the promotion spike, proving to me that many times your existing users are your best source of income. This is pretty much exactly how old school RFM marketing works, so I’m not surprised. On the backside, I can tell you that the sales spike put me on the charts for Italy and Japan for a few different reasons and thus increased my daily average nicely.

The number of updates continues to amaze me – even two weeks after releasing the update, I’m getting 500+ people updating their app every day. I think this will tail off nicely and follow the “one update every two months (or one month if you are digging it)” dogma I’ve heard. This has also translated into a solid increase in average daily revenue coming in from PlayHaven because people are using the game again and liking it.

Baby, I Need Your Lovin’

The takeaway from this exercise is that updates are awesome for increasing revenue, re-activating daily sales, and strengthening your overall app strategy. Your users took the time to download your app and want to feel like that’s worth something, so make it worth something. There is nothing more powerful than making a customer feel like you really care about them and updates are the ultimate way to do that.

Granted, you don’t want to update just for the sake of it and begin putting out garbage. Look at what happens when someone on Twitter tweets 25 times a day – it’s just kind of….lame. But, you can have an update that is not time intensive and get a good overall effect. Update your design a bit, tweak a few things here and there, and listen to your reviewers. Always make sure you are giving the users attention and making them part of your community – you would be nowhere without your customers and you need to remember that.

Data Driven Strategy Is The Bluecloud Rhapsody

There is nothing better than doing an experiment like the one above and, instead of stepping back and saying “wow, that’s cool,” saying, “Yes, let’s take this and get to the next level FAST.” So, I’ll be updating Alpha Combat again in about a month and include some serious features – mostly 3-4 new levels that are packed with bonuses and upgrades. This has been the top request in my reviews and think it will be a big success.

Until next time, keep rockin!

Carter

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